SMS terms

Program

Fairoaks IT text alerts are for major service disruptions only. They are not marketing and they are not for routine tickets. Sign up and manage alerts at textalerts.fairoaksit.com.

Frequency

A few texts a year at most.

Cost

Message and data rates may apply. The service itself is free.

Opt out

You can opt out anytime by replying STOP to any alert text, or on the manage page of this website. For help, reply HELP to any alert text or call 508-543-5540.

Limits

Alerts are informational and not a guarantee of notice, and not a substitute for calling support in an emergency.

No guarantee of alerts

Text alerts are a best-effort courtesy service. Fairoaks IT decides which events warrant a text and doesn't guarantee that an alert will be sent for any particular outage, or that any message will be delivered or arrive on time. Carriers aren't liable for delayed or undelivered messages. Don't rely on these alerts as your only source of service status.