Privacy policy

Who we are

Fairoaks IT, in business since 1991, runs this text-alert service at textalerts.fairoaksit.com. Contact us at 508-543-5540.

What we collect

We collect your name, an optional company name, your mobile number, a record of your consent, and a log of the alerts we send.

Why

We use this information to send text alerts about major service disruptions, when we cannot reach you by email.

Sharing

We use Twilio to deliver texts. We do not sell mobile numbers or share them for third-party marketing.

Retention and opt-out

You can opt out anytime by replying STOP to any alert text, or on the manage page of this website. Thirty days after you opt out, we delete your name and company. We keep a minimal consent record for four years: your mobile number, the time and method of opt-in, the disclosure version, and the opt-out time. After four years, we delete that record. If you start signup and do not confirm the code, we delete that unfinished signup after 24 hours.